THE ADVANTAGE

When you're an employee of Advantage Communications, you're home. Located in Portmore, we are looking for strong community leaders who embody our 4 core values. If you are a positive person, honest, humble and fun to work with, we'd very much like you to become a member of our Advantage team!

 CAREER SUMMARY

Work in Office Roles Only

Customer Service Travel Agent

In this role, Customer Service Travel Agents are responsible to provide first in class customer support and sales for the product and service lines offered by our client.  The types of customer inquiries will include, but will not be limited to requests for customer care, billing inquiries, account modifications, product/service information, and sales.  The Customer Representative will use dynamic communication strategies to educate the customer on all aspects of the product/service offered optimizing sales opportunities and ultimately ensuring customer satisfaction.

As a Customer Service Travel Agent, you are here to help our guests buy. Encouraging Guests to purchase new booking over the phone is a big part of your job. You will also be in a position to assist Guests with making modifications to their trips or re-booking them if their flight was missed or canceled. Furthermore, Travel Agents are expected to upsell Guests for things like seat upgrades and bag checks.

HOW TO MAKE A DIFFERENCE

• Go the extra mile to delight our customers!
• The ability to meet and exceed set goals.
• Build sustainable relationships of trust through open and interactive communication.
• Accurately document and update records in required systems.
• Provide prompt resolutions to customer inquiries by providing appropriate and accurate information.
• Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner.
• Field billing inquiries from customers while assisting in activating new service provisions, providing plan upgrade information, and cross-selling when applicable.

BENEFITS

• Paid time off
• Medical, dental and vision
• Performance pay incentives
• Career growth opportunities

QUALIFICATIONS

• Applicants must be 18 years of age or older.
• Requires 5 subjects of CSEC exam certification, diploma or equivalent.
• Excellent communication and presentation skills.
• Prior customer service or call center experience on a banking account is preferred.

COMPENSATION

• Training and Production wages starting at $400.00 per hour (with additional benefits)